About Us

We aim to provide an online retail environment that serves as a 'one-stop shop' for all of your school cool kids clothing and accessories requirements.

We currently provide school uniform for primary and secondary school across the UK.

We are here to make buying school uniform a quick and easy process.

Our uniform is smart, comfortable and long-wearing. As well as the materials being ethically sourced and made according to fair trade standards.

We provide a high quality range of core uniform styles

 

Our uniform is more affordable than ever with a range of payment formats to suit everyone.

 

We offer a bespoke customisable uniform service which includes garment customisation and made to order.

 

Delivery

Delivery Charges

We’ve made delivery charges as simple as possible.

  • Delivery to any UK address – FREE delivery on orders over £70 delivered to any UK address (orders under £70 incur £3.99 shipping fee).

 

Delivery Schedule

We do our best to get your school uniform to you as soon as possible. All embroidered / printed items are made to order.

Where the item is listed as in stock on our website, all orders received before 2pm (weekdays) are dispatched for next working day delivery.
(Except Scottish Highlands which is a two day delivery service)

We aim to dispatch school uniform orders to UK mainland addresses within 10 to 15 working days of you placing your order (excludes bank holidays). During busy periods (July / August) this may take a little longer. To ensure you receive your uniform before the start of the new academic year, please place your order well in advance (we recommend at least 6 weeks prior to the start of term to allow time for exchanges etc).

Couriers & Tracking

We use a variety of parcel delivery services. Some services provide an online tracking facility. If your parcel has been shipped using such a service, we’ll email you the tracking number as soon as the item(s) have been dispatched from our warehouse.

For more information on couriers, tracking and timescales, please check the page Where is my order?

Returns

We are happy for you to return unwanted goods within 30 DAYS from the date of delivery.

 

Due to the current Coronavirus pandemic, for the safety and well being of our staff and customers, we are following strict government guidelines with regards to the return of products.  

 

Therefore, please note, the following rules apply regarding returns, which is in line with official UK Government guidance :-

 

  • Items must be returned with all original tags attached
  • Items returned must be in their original packaging
  • Items must be clean, and in a re-saleable condition

 

Any item returned in an unacceptable condition (including makeup stains, with loose hairs etc), will not be accepted, and the full order will be returned back to you recorded mail service.

 

Please note it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay the return postage costs.

 

Upon receiving the returned goods, and if the items are returned as per our return guidelines, we will issue an exchange, or refund to your original method of payment less the original postage costs

 

Returns Form

The returns form can be downloaded and printed using the link below; this needs to be included in the returns parcel so we can locate your order upon arrival.  It is essential that all items are returned in the original packaging, unworn, and in their original condition.

 

All items must be returned within 30 days of the order being received.  

 

Please note that Personalised Items are non returnable.  We recommend using a Signed For service.

 

Download Our Returns Form Here

 

International shipping

We are proud to offer worldwide shipping. For our international customers we offer two shipping options.  

STANDARD TRACKED & SIGNED FOR - 10-15 Working Days - £10 - Europe

EXPRESS TRACKED & SIGNED FOR - 3-5 Working Days - £18 - Europe

STANDARD TRACKED & SIGNED FOR - 10-15 Working Days - Rest of the world - £12

EXPRESS TRACKED & SIGNED FOR - 3-5 Working Days - Rest of the world - £20

 

Can I cancel my order?

You are able to cancel your order up to 30 minutes after your order was placed if you selected Standard Delivery.  

Unfortunately if you have selected Express or Next Day Delivery, or after the 30 minute timescale, we are not able to cancel or amend the order as it will have been processed.

If you require a change of address after this period, please urgently contact us at info@you-niform.co.uk to request an address change, although we cannot guarantee this will be possible.

 

Where is my order?

How to track your order online

If your order has been dispatched through a tracked courier, you can track your parcel by clicking the link under status. This will take you to the courier’s website showing you where your order is in the courier’s delivery chain. 90% of parcels take 2 days to deliver from dispatch but can take up to 7 days.

Orders shipped by the Royal Mail service cannot be tracked. If your item is marked as dispatched by Royal Mail, please allow between 1 – 7 days for delivery. A parcel is currently classed as ‘missing’ if it has not been delivered within 15 working days (including Saturdays). If your order has not been delivered by this time please contact us. In the meantime, it is advisable to check with neighbours, your local sorting office, around your property (eg greenhouse, porch etc) as occasionally parcels may have been left without a card.

Delivery times

The speed at which we can deliver your order will depend on a variety of factors. Schools.

If the items you have ordered are listed as in-stock, they will be posted on the same working day (for orders received by 1pm) or the next working day.

Bespoke and customised items will be made to order. This can extend the length of time it takes to despatch your order.

Personalised Products and Items

Please note, Personalised items are NOT eligible for return or refund. Please make sure to double check spelling before placing your order.

By the very individual nature of Personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

This does not affect your Statutory Rights.

Size Guide

Insert Size Guides Here

 

How to Contact Us

Please read through our FAQ as this should cover most enquiries.

However, if you have any further enquiries, please contact us via email at info@you-niform.co.uk we aim to respond to all enquiries within 2-3 working days. 

 

Your first message to us is placed in a queue, based on the time and date it was sent. Please wait for a response before sending any further messages as this will delay your reply.

To ensure a speedy response, make sure you have sent us your order number, the full name of the person who placed the order and your delivery postcode. 

Many Thanks

The You-Niform Team

 

Why have I only received part of my order?

To speed up the delivery process we often split orders up into multiple parcels and deliveries.

 

How Do I Become A #MYYOUNIFORM Brand Ambassador?

We periodically run brand ambassador searches, where we look for trendy little ones to showcase our brand via their social media platforms. In return, we offer big discounts and free products!

If you would like your child to become an #MYYOUNIFORM ambassador please keep an eye on our future social media posts for details of our next search will be running.

Facebook - Check out our Facebook page here

Instagram - Check out our Instagram page here

 

Website Security

Security of our customers is our number one priority at you-niform.co.uk. This is why we use the industry leader VERINODE to independently verify our website every single day to check we are offering the highest level of security available.

 

This can be independently checked by clicking the VERIFIED BY VERINODE green icon in the bottom left hand corner of your screen.

 

This confirms every day that - 

  • you-niform.co.uk  is certified Level 1 PCI DSS compliant, the highest level of security certification.  This certification signifies their compliance with standards for security policies, technologies and ongoing processes that protect their payment systems from breaches and theft of cardholder data.
  • you-niform.co.uk uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and their servers. This connection protects your sensitive data.  All pages, content, credit card, and transaction information is protected by the same level of security used by banks.

Discount Codes

We regularly offer limited time discount codes as part of promotional campaigns. Please note Discount codes can only be applied at time of purchase, and cannot retrospectively be added after order is placed.